COVID-19 Newsletters Summer-Fall 2020 Newsletter Updates

A Letter from Our CEO

This end of summer and back-to-school season are like no other.

Spring and summer have brought protests and pandemics, and we’re all experiencing a great deal of uncertainty about what the future holds.

Which schools and businesses will reopen? What will reopening mean? How do we adapt as city budgets tighten in response to COVID-19?

Our staff have reoriented for new ways of providing service during the pandemic. I am honored to work with a team of such dedicated professionals.

Still, we face challenges. Stay at home is straining bandwidth and internet capacity across sites—wiring, router and service upgrades are needed.

Residents and staff are accessing public benefits assistance online, continuing counseling remotely, and using more video conferencing platforms to maintain connections. Critical empowerment, skills-building and behavioral health services once delivered only in person are creatively adapting to online tools.

Amid this uncertainty, these things remain clear:

  • We are home for homeless seniors, young mothers and LGBTQ young adults.
  • We are committed to providing individualized, trauma-informed care.
  • We are grateful for your generosity and your trust in us.

Although West End Residences receives government funding for basics and essential services, it falls short of meeting the needs for high-quality care. The support of individuals, corporations and foundations is life-changing. Thank you.

Together, we’re providing the tools and care for vulnerable homeless persons to heal and thrive.

To stay up-to-date on how we’re adapting services during the pandemic—and how you can help—sign up for email news at

May you and your families remain healthy and safe.

All the best,
Jeannette K. Ruffins
Chief Executive Officer

P.S. Read more in the Summer/Fall 2020 Newsletter


Newsletters Summer-Fall 2020 Newsletter Updates

Summer/Fall 2020 Newsletter


  • Making tie-dye face masks with the children at our Upper West Side location
  • How our Bronx staff use de-escalation techniques
  • Our video chat with volunteers the Mom Squad
  • New LGBTQ housing in Central Harlem
  • How we’re adapting our services during COVID-19

… and a thank you for your continuing support during the pandemic

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COVID-19 Intergenerational Residence Newsletters Summer-Fall 2020 Newsletter Updates

Making Face Masks

Led by Women’s Empowerment Life Skills Program Manager Althea Finley, Intergenerational Residence young families participated in a fun and useful activity—making tie-dye face masks.

Do you have antsy toddlers at home? What are your favorite kid-friendly activities during the pandemic?

Share your ideas on Twitter and Instagram @WestEndResNYC and on Facebook at